Please refer to the checkout page for the latest shipping and delivery information.
We now use our own tracking system that sends email notifications. However, you can still use USPS, DHL, or your local post office to track your item locally.
On our website: https://citylifedirectusa.com/trackorder/
USPS: https://www.usps.com/
DHL: https://www.dhl.de/en/privatkunden.html
Royal Mail: https://www.royalmail.com/
Canada Post: https://www.canadapost-postescanada.ca/cpc/en/home.page
Australia Post: https://auspost.com.au/
and others.
Why would a package be returned?
We rely on our shoppers to provide the correct address. If we make an error on your address, a replacement will be sent free of charge. If the shopper makes an error, we will send a replacement at cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund has been approved or not. If approved, you will be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.”
