Frequently Asked Questions

We will notify you by email when your order is dispatched. We can confirm that all orders have left our facility, and proof of postage can be provided.

Please visit our shipping policy page for estimated delivery times. These times are indicative and subject to availability, payment authorization, verification, and processing.

If your tracking number indicates that your order has been delivered, and you haven’t received it, please take the following steps:

1. Check if someone else at your address has accepted the delivery.
2. Look around the delivery location; your parcel may have been left with a neighbor or in a safe place, such as a porch or garage.
3. Look for a notification of attempted delivery. You may find an attempted delivery notice in your letterbox or on your door. Follow the instructions on that notice to request redelivery or arrange for parcel collection.
4. If there is still no sign of the parcel, please contact the carrier for further assistance.”

Delivery estimates are provided to you during the checkout process. Typically, items are delivered within 30-45 days after placing your order.

If you wish to cancel your order, please notify Citylifedirect by email at sales@citylifedirectusa.com within 1 hour of placing your order.

Please include the following details:

• Your Name
• Your Order Number
• Reason for Cancellation
• Payment Method

The refund will be processed directly to your debit/credit card or PayPal account.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@citylifedirectusa.com Please note that returns will need to be sent to the following address:

Citylifedirect 
2212 S CHICKASAW TRL #1112
Orlando FL 32825

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@citylifedirectusa.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, informing you of the refund’s approval status. If your return is approved, you can expect an automatic refund to your original payment method within 7 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have elapsed since we approved your return, please feel free to contact us at sales@citylifedirectusa.com for further assistance.

If you are expecting an email from us and haven’t received it. Your email provider may have blocked the email or they may have moved the email to your junk/spam folder.

If you are using Gmail, the emails may also have been moved to your promotions folder.

Email provider such as icloud, gmail or hotmail might move the email to trash if your storage is full.

Please reach us by phone if issue persist at 754-444-1379