If you are having trouble with a payment for your order, please ensure the following:

  • The billing address matches the credit card being used. If you need to ship to a different address, please click the “SHIP TO A DIFFERENT ADDRESS” checkbox and enter the destination address.
  • There are sufficient funds available to cover the purchase.

If you have checked these requirements and the payment still fails, please try placing the order again with the same order number to avoid double charges. There may be a temporary charge as pending that will clear if the order is not completed.

If the payment continues to fail, you may want to try contacting your bank to see if there are any issues with the payment. Alternatively, you can try using our second payment processor, PayPal.

If you need further assistance, please do not hesitate to contact us.